Refund and Cancellation Policy – Neo Creations
Effective Date: 23.07.2025
Company: ” Neo Creations “
Contact: grievance@neocreations.co.in
Website: https://neocreations.co.in/
At ” Neo Creations”, we take pride in delivering memorable and high-quality events through precise planning, resource allocation, and timely execution. To maintain service integrity and fairness, we follow a strict refund and cancellation policy as outlined below:
❌ Cancellation Policy
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Advance Notice Requirement
- Clients must notify ” Neo Creations “in writing at least 3 months prior to the scheduled event date in case of cancellation.
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Non-Refundable Advance
- All payments made in advance are strictly non-refundable.
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No Refund Under Any Circumstances
- Whether the cancellation is due to personal, legal, professional, natural, or emergency reasons — no refund will be provided once the advance is paid.
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Exceptional Situations (e.g., Family Death)
- In rare situations like the death of a direct family member (parents, children, or own siblings), the client may request review by the company.
However, this does not guarantee any refund.
- The ” Neo Creations “ may consider a goodwill gesture at its sole discretion, based on submitted verified documents.
- The final decision rests exclusively with ” Neo Creations”, and shall be binding.
💳 Refund Policy
- No refunds will be issued under any condition once an advance has been paid.
- Payments made are immediately allocated for planning, resource booking, vendor coordination, and blocking event dates.
- Clients are expected to fully confirm all requirements before making any financial commitment.
📌 Important Notes
- By making an advance payment, the client acknowledges and accepts this refund and cancellation policy in full.
- All cancellations must be submitted in writing via official communication (email/WhatsApp), acknowledged by ” Neo Creations “.
If you have any questions or concerns about this, please contact:
” Neo Creations”
Email: grievance@neocreations.co.in
Phone: +91 63519 50855
Address: Seth Falia , VP Road ,Valsad- 396001 , Gujarat , INDIA